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Assessment of ENT outpatient department services at a tertiary care centre: The patients’ perspective
| Content Provider | Semantic Scholar |
|---|---|
| Author | Shrestha, Krishna Kumar Joshi |
| Copyright Year | 2016 |
| Abstract | Measuring patient satisfaction is one of the key components of the evaluation of health care service. Patient satisfaction surveys refl ect the gap between the expected service and the experience of the service provided. To assess the services provided by the Department of Otolaryngology, Head and Neck Surgery (ENT) outpatient department (OPD), a patient satisfaction survey was conducted at Nepal Medical College and Teaching Hospital. The overall satisfaction among patients in this study was 74.8%. Satisfaction with the facilities present in the hospital and satisfaction with the visit to the doctor were found to be 78.9% and 63.4% respectively. We observed major dissatisfaction with the registration period (52.7%) and waiting time after reaching the OPD (49.8%). This study has unravelled the various lacunae in the existing services which need to be addressed seriously for the improvement of service provision in the hospital. Such surveys should be carried out at regular intervals to maintain the standard of care. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://nmcth.edu/images/gallery/Vol.%2017%20No.%201-2%20March/June%202015/shrestha_kk.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
