Loading...
Please wait, while we are loading the content...
Similar Documents
Key success factors for implementing Business Intelligence in South African public sector organisations
| Content Provider | Semantic Scholar |
|---|---|
| Author | Hartley, Mogamat Kaashief Seymour, Lisa F. |
| Copyright Year | 2015 |
| Abstract | Intelligence (BI) has been rated as a key application and technology investment which provides organisations with great value by improving their decision making processes. The public sector provides a case for implementing BI for improved decision making processes as a way of enhancing its service delivery. However, the implementation of BI in these organisations have revealed to be quite a complex task to undertake. This research paper sets out to explore the implementation of BI in the public sector in South Africa. The research was conducted through two case studies and data was collected by conducting semi-structured interviews and document collection with organisations that are implementing BI. A qualitative thematic analysis method was then used to construct the major themes that emerged from the data. The study revealed that BI can be used as an enabler of change and improvement in public sector activities. Consolidating structures, systems and processes was identified as a precursor to implementing it, while the use of the BI initiative to support organisational strategic objectives was seen as ensuring executive buy-in. However, the level of skills needed to use BI tools was highlighted as key factor in hindering its use in these organisations. ICT has furthermore more been identified as being an important factor for the promotion of development and equitable access to public services. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://developmentinformatics.org/conferences/2015/papers/17-Hartley-Seymour.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
