NDLI: Investigation into Non-Academic Staff Communication Apprehension in Using English Language

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Investigation into Non-Academic Staff Communication Apprehension in Using English Language

Content Provider	Semantic Scholar
Author	Jusoh, Zailani Atek, Engku Suhaimi Engku Omar, Sharifah Nor Madiah Binti Syed Azmi, Mohd Nazri Latiff Abdullah, Ahmad Taufik Hidayah Bin
Copyright Year	2018
Abstract	The ability to communicate confidently in the English language is highly demanded of administrative officers in an organisation dealing with international clientele. However, the ability could be impeded due to high apprehension level. The study was conducted to investigate the communication apprehension among the administrative officers in a public university in Malaysia. To measure the level of apprehension in various settings, an instrument - PRCA 24 (McCroskey and JcCroskey, 1988) was distributed to 150 officers holding various positions in different departments. The findings indicate that the officers experience a moderate level of apprehension. Additionally, females were reported to be more apprehensive in all communication settings. Another finding is, with regards to the types of communication, public speaking was found to have caused the highest apprehension while interpersonal communication the least. A conclusion that can be drawn is apprehension level is influenced by the nature of the communication. The more formal the communication is, the higher the apprehension level will be. An important implication is the need to develop (introduce) continuous in house training to lessen the level of anxiety among the staff should be considered.
Starting Page	677
Ending Page	685
Page Count	9
File Format	PDF HTM / HTML
DOI	10.18488/journal.1.2018.89.677.685
Volume Number	8
Alternate Webpage(s)	http://www.aessweb.com/pdf-files/IJASS-2018-8(9)-677-685.pdf
Alternate Webpage(s)	https://doi.org/10.18488/journal.1.2018.89.677.685
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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