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Análise de fatores que influenciam o uso de serviços de governo eletrônico no Brasil
| Content Provider | Semantic Scholar |
|---|---|
| Author | Araujo, Marcelo Henrique De |
| Copyright Year | 2013 |
| Abstract | This scientific research aims to understand how the individuals’ use of e-government services (e-gov) is influenced by different "location of access to the internet” and their usage capabilities. For this purpose, the microdata from ICT Households Survey (developed by Center of Studies on Information and Communication Technologies – CETIC.br) for the years of 2007, 2009 and 2011 was used, featuring a longitudinal study. For the processing and analysis of the data, descriptive (median, frequency distribution) and multivariate (Correspondence Analysis, Binary Factor Analysis and Binary Logistic Regression) statistical techniques were applied. The theoretical basis of this research is based on the Capability Approach developed by the economist Amartya Sen. The results of this investigation states that for all social classes the use of egovernment services is strongly related to the following usage competencies: e-mail, ecommerce (search for products and services) and financial services (consultations). These capabilities are favored by the Internet access preferably at "home" and "work", more than on the other location of access to the internet alternatives such as lan houses (paid public access centers) and public telecenters (free public access centers). These results provide evidence that public policies that promote access to the internet preferably at home environment (with other actions that encourage the development of internet usage competencies) are more effective in promoting an increase in the use of e-gov, than efforts to redefine the role of public access centers (telecenters and lan houses), so that they become a point of access to e-government services. |
| File Format | PDF HTM / HTML |
| DOI | 10.11606/D.12.2013.tde-05122013-185015 |
| Alternate Webpage(s) | https://teses.usp.br/teses/disponiveis/12/12139/tde-05122013-185015/publico/MarceloHenriqueAraujoVC.pdf |
| Alternate Webpage(s) | https://doi.org/10.11606/D.12.2013.tde-05122013-185015 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
