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An analytical study on logistics outsourcing impact on logistical service quality in supply chains (case study: industrial enterprises of Sumy region)
| Content Provider | Semantic Scholar |
|---|---|
| Author | Bilovodska, Olena Anatoliivna Gaidabrus, Nataliia Ruban, Daria Andriivna |
| Copyright Year | 2017 |
| Abstract | The aim of this paper is to analyze and evaluate the impact of logistical outsourcing on the overall quality of the level of the logistical service of enterprises-producers in supply chains. In this study, special attention is paid to the estimation of indicators of logistics service as by their own forces and due to outsourcing and assessing the elasticity of these indicators, for an example, in Sumy Engineering Works Ltd. As a result of the study, in case of their own delivery, logistics service level is higher than in case of logistics outsourcing. It may be related to the fact that in the first case, at the industrial enterprises, there is higher level of control over the process and the capacity for flexible and rapid response to various demands of consumers, which is very important for competitiveness. It was determined how the value of each individual index varies with the change in the supply control volume. Olena Bilovodska (Ukraine), Nataliia Gaidabrus (Ukraine), Daria Ruban (Ukraine) BUSINESS PERSPECTIVES LLC “СPС “Business Perspectives” Hryhorii Skovoroda lane, 10, Sumy, 40022, Ukraine www.businessperspectives.org An Analytical Study on Logistics Outsourcing Impact on Logistical Service Quality in Supply Chains (Case Study: Industrial Enterprises of Sumy Region) Received on: 31 of May, 2017 Accepted on: 3rd of October, 2017 INTRODUCTION The modern economy is characterized by permanent changes in the state of external micro and macroenvironment, acceleration of the pace of technological progress (PTP); reduction in product life cycle; increasing the competition between domestic and foreign producers; changes in consumer tastes and preferences. World experience shows that such conditions are for competitive enterprises, which provide higher level of service in delivering products. But the quality of logistics services in the distribution system helps enterprises to increase the chances of successful long-term development of the market, enhance their own image as a reliable partner and thereby consolidate and develop competitive position. At the same time there is a tendency to be concentrated on the main types of activities of enterprises and more and more often the question of transferring the certain functions to outsourcing arises. According to mentioned above, subject matter of this study is: • analysis of the values of logistic service in conditions of delivering by its own forces and outsourcers supply chain in dynamics by years; © Olena Bilovodska, Nataliia Gaidabrus, Daria Ruban, 2017 Olena Bilovodska, Ph.D. in Economics, Associate Professor at the Department of Marketing and Management of Innovative Activity, Sumy State University, Ukraine. Nataliia Gaidabrus, Ph.D. in Economics, Assistant at the Department of Marketing and Management of Innovative Activity, Sumy State University, Ukraine. Daria Ruban, Postgraduate at the Department of Marketing and Management of Innovative Activity, Sumy State University, Ukraine. This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International license, which permits re-use, distribution, and reproduction, provided the materials aren’t used for commercial purposes and the original work is properly cited. logistics, logistical service, logistical outsourcing, service quality |
| Starting Page | 201 |
| Ending Page | 211 |
| Page Count | 11 |
| File Format | PDF HTM / HTML |
| DOI | 10.21511/ppm.15(3-1).2017.04 |
| Volume Number | 15 |
| Alternate Webpage(s) | https://businessperspectives.org/journals?args%5B0%5D=0&element=e46cdb75-ca7e-4c69-97ee-741acaab6046&format=raw&item_id=9306&method=download&task=callelement |
| Alternate Webpage(s) | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/9306/PPM_2017_03cont1_Bilovodska.pdf |
| Alternate Webpage(s) | https://doi.org/10.21511/ppm.15%283-1%29.2017.04 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
