Loading...
Please wait, while we are loading the content...
Similar Documents
Decision Making On Service Quality Characteristics And Performance Measures Investigation Through Applying Quality Function Deployment ; A Case Study in Jordanian Military Hospitals
| Content Provider | Semantic Scholar |
|---|---|
| Author | Al rawashedah, Aserah |
| Copyright Year | 2014 |
| Abstract | The issue of Service Quality in the provisioning and delivery of medical becomes so vital. In an attempt to explore this issue, this article first provides an overview of the Quality Function Deployment (QFD) and Service Quality Characteristics and Performance Measures concerning the different players in military hospitals in Jordan. In its second part and based on the QFD technique, the article reports critical service quality characteristics that need to be enhanced by the studied military hospital in Jordan. From the study, it was found the service quality performance of the studied hospital was around 83% which the hospital top management feels satisfactory. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://ijact.org/volume3issue1/IJ0310029.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
