NDLI: The effect of total quality management practices on employee performance: The moderating role of knowledge sharing

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The effect of total quality management practices on employee performance: The moderating role of knowledge sharing

Content Provider	Semantic Scholar
Author	Saffar, Nasser Abdul Ghani Al Obeidat, Abdallah Misheal
Copyright Year	2020
Abstract	Article history: Received: July 8 2019 Received in revised format: July 9 2019 Accepted: August 11, 2019 Available online: August 12, 2019 This study aimed to identify the effect of Total Quality Management (TQM) practices on their dimensions on employee performance who worked for Qatar Ministry of Interior, with the moderating share of knowledge. The components of TQM include customer focus, employee participation, continuous improvement, leadership & good vision and operations management. The study uses a quantitative research, where 280 questionnaires are collected from respondents to obtain the necessary information for testing the hypotheses of the study. Multiple regression and gradient regression are used to analyze the research data. The results indicate that TQM practices with its dimensions had effects on employee performance through knowledge sharing. The results of this study contribute to develop and implement different strategic directions that enhance the performance of employees through the adoption of TQM and the dissemination of a culture of knowledge sharing. © 2020 by the authors; licensee Growing Science, Canada
Starting Page	77
Ending Page	90
Page Count	14
File Format	PDF HTM / HTML
DOI	10.5267/j.msl.2019.8.014
Volume Number	10
Alternate Webpage(s)	http://www.m.growingscience.com/msl/Vol10/msl_2019_227.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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