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Airport Environment and Passengers' Satisfaction with Safety
| Content Provider | Semantic Scholar |
|---|---|
| Author | Ceccato, Vânia Aparecida Masci, Stefano |
| Copyright Year | 2017 |
| Abstract | ABSTRACT The objective of this article is to report patterns of passenger's satisfaction with their safety at an international European airport.1 The study is based on an analysis of a 2014–2015 passenger safety survey with particular focus on the impact of the airport's environment on passenger safety. Chi-square analysis and binary logistic regression underpin the methodology used in the study. Findings show that about one third of passengers are dissatisfied with their perceived safety. Airport entrances, security checkpoints, boarding areas, toilets, and restaurants are places where passengers declare feeling less satisfied with their safety. Regardless whether passengers are arriving or departing, their satisfaction with safety is affected by their perception of an airport's environment (e.g., elevators, overall maintenance) and also by the overall experience of being in transit. Findings call for research and interventions that consider passenger safety as a multifaceted phenomenon and that adopt a whole-journey approach to transit safety. |
| Starting Page | 356 |
| Ending Page | 373 |
| Page Count | 18 |
| File Format | PDF HTM / HTML |
| DOI | 10.1080/19361610.2017.1315696 |
| Alternate Webpage(s) | https://static.sys.kth.se/abe/safeplaces/publikationer/PassengersSafetyAirport_Ceccato&Masci_2017.pdf |
| Alternate Webpage(s) | https://doi.org/10.1080/19361610.2017.1315696 |
| Volume Number | 12 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
