NDLI: An empirical study of end-user information system satisfaction using Doll and Torkzadeh instrument : The case of an Iranian power holding company

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An empirical study of end-user information system satisfaction using Doll and Torkzadeh instrument : The case of an Iranian power holding company

Content Provider	Semantic Scholar
Author	Azadeh, Ali Songhori, Mohsen Jafari Sangari, Mohamad Sadegh
Abstract	information systems within organizations is one of the most critical issues of information system management field. Considering the subjectivity of information system success, many surrogate measures have been developed by many researchers. End-user information system satisfaction (EUISS) is probably the most widely used measure of information system success. It can be defined as the overall evaluation of an end-user regarding his/her experience related with the information system. In this paper we use a 12-item instrument developed by Doll and Torkzadeh to study EUISS. This instrument has been accepted in literature vastly and measures the satisfaction of information systems end-users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting. The instrument has been applied in an Iranian power holding company. A sample of end-users has been taken and asked to answer to a pre-designed questionnaire. Then, validity of the questionnaire is evaluated through convergent validity and reliability tests. Discriminant analysis has also been applied. After the validity of the questionnaire is confirmed, Kruskal-Wallis and two-way ANOVA tests are applied to analyze the results.
File Format	PDF HTM / HTML
Alternate Webpage(s)	http://alum.sharif.ir/~mh_jafary/IEEM_2007.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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