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Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector
| Content Provider | Semantic Scholar |
|---|---|
| Author | Donetto, Sara Pierri, Paola Tsianakas, Vicki Robert, Glenn |
| Copyright Year | 2014 |
| Abstract | ABSTRACTOver the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. The co-design process that is integral to EBCD is powerful but also challenging, as it requires both staff and patients to renegotiate their roles and expectations as part of a reconfiguration of the relationships of power between citizens and public services. In this paper, we reflect upon the implementation and adaptation of EBCD in a variety of projects and on the challenges of co-design work within healthcare settings. Our discussion aims to contribute to the growing field of service design and to encourage further research into how co-design processes shape—and are shaped by—the power relations that characterize contemporary public services. |
| Starting Page | 227 |
| Ending Page | 248 |
| Page Count | 22 |
| File Format | PDF HTM / HTML |
| DOI | 10.2752/175630615X14212498964312 |
| Volume Number | 18 |
| Alternate Webpage(s) | https://kclpure.kcl.ac.uk/portal/files/45245470/Design_Journal_paper_final.pdf |
| Alternate Webpage(s) | http://www.servdes.org/wp/wp-content/uploads/2014/06/Donetto-S-Pierri-P-Tsianakas-V-Robert-G.pdf |
| Alternate Webpage(s) | https://doi.org/10.2752/175630615X14212498964312 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
