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Satisfacción del cliente en empresas de base tecnológica del sector hidráulico cubano Clients satisfaction in technology-based enterprises in the cuban hydraulic sector
| Content Provider | Semantic Scholar |
|---|---|
| Author | Hernández-Oro, Reina Maylin Medina-León, Alberto Hernández-Pérez, Gilberto Dionisio |
| Copyright Year | 2014 |
| Abstract | This paper presents a procedure in order to measuring and assessing the external client’s satisfaction in Cuban technology-based enterprises, using a single project approach with an application case in the hydraulic sector. The procedure is carried out in stages that provide essential outcomes to the organization. As a part of the procedure, “quality attributes and dimensions” of the product are |
| Starting Page | 25 |
| Ending Page | 33 |
| Page Count | 9 |
| File Format | PDF HTM / HTML |
| Volume Number | 35 |
| Alternate Webpage(s) | http://scielo.sld.cu/pdf/rii/v35n1/rii04114.pdf |
| Alternate Webpage(s) | https://www.redalyc.org/pdf/3604/360433596004.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |