Loading...
Please wait, while we are loading the content...
Similar Documents
End-User Debugging for Electronic Commerce
| Content Provider | Semantic Scholar |
|---|---|
| Author | Lieberman, Henry Wagner, Earl |
| Copyright Year | 2003 |
| Abstract | One of the biggest unaddressed challenges for the digital economy is what to do when electronic transactions go wrong. Currently, consumers are frustrated by interminable phone menus and long delays to problem resolution. Companies are frustrated by the high cost of providing quality customer service. We believe that many simple problems, such as mistyped numbers or lost orders, could be easily diagnosed if users were supplied with end-user debugging tools, analogous to tools for software debugging. These tools can show the history of actions and data, and provide assistance for keeping track of and testing hypotheses. We present Woodstein, a software agent that tracks user interaction with e-commerce Web sites in a browser, and relates the browsing events to a high-level model of complex, multi-step processes such as purchases or account transfers. Woodstein explains action steps and data in an understandable form, visualizes action history, and aids in exploration of possible hypotheses for the causes of errors. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://web.media.mit.edu/~lieber/Publications/Woodstein.pdf |
| Alternate Webpage(s) | http://lieber.www.media.mit.edu/people/lieber/Lieberary/End-User-Debugging/Woodstein/Woodstein.pdf |
| Alternate Webpage(s) | http://web.media.mit.edu/~lieber/Lieberary/End-User-Debugging/Woodstein/Woodstein.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
