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Evaluación de la relación existente entre la calidad de servicio, la satisfacción y las intenciones de comportamiento en el ámbito del turismo termal
| Content Provider | Semantic Scholar |
|---|---|
| Author | Brea, Jose Antonio Fraiz González, María Elisa Alén |
| Copyright Year | 2006 |
| Abstract | The costumer's behavior intentions taken as a final variable in a pattern in which the service quality and the customer's satisfaction are related, seems to be a relation not greatly written about. This article will show by using a model with the preceding concepts, how the quality perceived is attached to the behavior intentions by ana- lyzing the customer's satisfaction. All appropriate measures are identified along with a personal interview to custo- mers that attend spa resorts. The results obtained show the importance of the quality of the services on the custo- mer's satisfaction as well as on his behavior intentions. |
| Starting Page | 171 |
| Ending Page | 184 |
| Page Count | 14 |
| File Format | PDF HTM / HTML |
| Volume Number | 15 |
| Alternate Webpage(s) | https://redaedem.org/articulos/123679364600.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
