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Water and Sanitation Service delivery – a process of continuous improvement : A case study from eThekwini Municipality , Durban , South Africa
| Content Provider | Semantic Scholar |
|---|---|
| Author | Mercer, Sarah Jane Gounden, T. Buckley, Ca |
| Copyright Year | 2016 |
| Abstract | eThekwini Water and Sanitation (EWS) is the department responsible for the role out of water and sanitation service delivery within the eThekwini Municipality in Durban, South Africa. Of the more than 3.6 million customers, it is estimated that in the region of a third are fully serviced, a third have services which are insufficient or defective, and a third have limited or no services. In addition, areas serviced by EWS include sparse rural areas, dense informal settlements in the city and surrounds, and well developed first class suburbs. This presents a number of challenges to finding solutions that will meet the requirements of all consumers. The approach taken by EWS is one of continuous evaluation and evolution which aims to provide services at different levels which are most suited to the area. This paper analyses this approach and discusses the successes and lessons learnt. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://prg.ukzn.ac.za/docs/default-source/projects/iwa-paper_susan.pdf?sfvrsn=2 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
