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Comunidades de prática: uma ferramenta de gestão de conhecimento em ambiente de projetos.
| Content Provider | Semantic Scholar |
|---|---|
| Author | Cardenas, Ana Daneida Villanueva Llapa De |
| Copyright Year | 2014 |
| Abstract | Within the project environment, Knowledge Management becomes increasingly necessary in order to gain competitiveness, because currently is not enough to perform work only with the explicit knowledge from a Project, where the primary management tool is the system of lessons learned, this is because knowledge is socially constructed and much of this knowledge remains not registered. So it becomes necessary to use other Knowledge Management tools for working with that knowledge generated in social inter-relations, this is tacit knowledge. In this sense, the CoP is characterized by being a tool of KM that not only allows but also takes advantage of the tacit knowledge from people, providing an enabling environment for the emergence of social dynamics that foster the exchange of knowledge (tacit and explicit). However, the CoP has been little studied in the project environment, for this reason, this research studied the CoPs as KM tool in such an environment. This tool is composed of three structural elements (domain, community and practice) whose dynamics allows the knowledge transfer. The thesis analyzes the characteristics of these structural elements in the project environment and the relationships between novice and expert that arise within the CoP, in order to better understand the usefulness and benefits that this tool offers to KM in the project environment. In this empirical research, the object of study developed were CoPs within companies working with projects. The work was organized in two stages: in the former was used the method of in-depth interviews and in the second stage, the case study method. The information was collected from interviews with the leaders of CoPs, team leaders and people from the project staff, belonging to the firms under study. Were also applied online questionnaires addressed to experts and other CoP members. The final results show that within the project environment the element of CoP with further development lies on the domain, since it is the first to appear and is more manageable element, because the other elements (community and practice) depend on the interaction between members, moreover, this process requires time, a particularly scarce resource in the project environment; therefore, these elements tend to be less developed. A CoP contributes to the approximation between novices and experts in order to facilitate exchange of knowledge; thus, it was realized that newcomers participate more and benefit the community because locate and directly contact experts; thus, beginners reduce their learning time. Experts already participate less by benefiting themselves from the CoP by networking that it offers. Was observed that the biggest gain from the use of CoPs in the project environment, is the reduction of time in project planning; this due to faster exchange of knowledge as well as the application of other KM tools like lessons learned and mentoring that are facilitated when inserted in the dynamics of CoP. |
| File Format | PDF HTM / HTML |
| DOI | 10.11606/T.3.2014.tde-29042015-182256 |
| Alternate Webpage(s) | https://teses.usp.br/teses/disponiveis/3/3136/tde-29042015-182256/publico/TESE_ANA_DANEIDA_VILLANUEVA_LLAPA_PassRem.pdf |
| Alternate Webpage(s) | https://doi.org/10.11606/T.3.2014.tde-29042015-182256 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
