NDLI: Facilitating Cooperative Knowledge Support by Role-Based Knowledge-Flow Views

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Facilitating Cooperative Knowledge Support by Role-Based Knowledge-Flow Views

Content Provider	Semantic Scholar
Author	Lin, Chihwei Liu, Duen-Ren Chen, Hui-Fang
Copyright Year	2011
Abstract	Effective knowledge support relies on providing operation-relevant knowledge to workers promptly and accurately. A knowledge flow represents an individual’s or a group’s knowledge-needs and referencing behavior of codified knowledge during operation performance. The flow has been utilized to facilitate organizational knowledge support by illustrating workers’ knowledge-needs systematically and precisely. However, conventional knowledge-flow models cannot work well in cooperative teams, which team members usually have diverse knowledge-needs in terms of roles. The reason is that those models only provide one single view to all participants and do not reflect individual knowledge-needs in flows. Hence, we propose a role-based knowledge-flow view model in this work. The model builds knowledge-flow views (or virtual knowledge flows) by creating appropriate virtual knowledge nodes and generalizing knowledge concepts to required concept levels. The customized views could represent individual role’s knowledge-needs in teamwork context. The novel model indicates knowledge-needs in condensed representation from a roles perspective and enhances the efficiency of cooperative knowledge support in organizations. Keywords—cooperative knowledge support, knowledge flow, knowledge-flow view, role-based models
Starting Page	1127
Ending Page	1134
Page Count	8
File Format	PDF HTM / HTML
Volume Number	5
Alternate Webpage(s)	http://waset.org/publications/7263/facilitating-cooperative-knowledge-support-by-role-based-knowledge-flow-views
Alternate Webpage(s)	https://waset.org/publications/7263/facilitating-cooperative-knowledge-support-by-role-based-knowledge-flow-views
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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