Total quality management, corporate social responsibility and performance in the hotel industry

Content Provider	Semantic Scholar
Author	Benavides-Velasco, Carlos A. Quintana-Garcia, Cristina Marchante-Lara, Macarena
Copyright Year	2014
Abstract	Abstract Total quality management (TQM) and corporate social responsibility (CSR) are relevant management philosophies in the hotel industry to be able to generate a sustainable competitive advantage. This paper examines how the implementation of both TQM and CSR influences the results of hotels' stakeholders as an antecedent of business performance. An empirical study of a sample of 141 Spanish hotels from the Andalusian region shows that the adoption of such approaches improves the capacity of hotels to create benefits for their stakeholders, and these results have a positive effect on hotel performance. The study also provides evidence of the complementarity of both management philosophies as TQM can enhance the development of CSR.
Starting Page	77
Ending Page	87
Page Count	11
File Format	PDF HTM / HTML
DOI	10.1016/j.ijhm.2014.05.003
Volume Number	41
Alternate Webpage(s)	http://isiarticles.com/bundles/Article/pre/pdf/42964.pdf
Alternate Webpage(s)	https://doi.org/10.1016/j.ijhm.2014.05.003
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article