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Factors influencing service delivery in local authorities in Municipal Council of Garissa, Kenya
| Content Provider | Semantic Scholar |
|---|---|
| Author | Sahlan, Mohamed K. |
| Copyright Year | 2010 |
| Abstract | ITie purpose of this study is to assess the factors influencing service delivery of Municipal Council o f Clarissa. The research project looked at the levels of service delivery. It tries to explore Western and African studies as well as Kenyan studies on service delivery. Purposive sampling procedure was used to select the area of study. Two instruments were used to collect data, which include a research developed questionnaire for stakeholders and municipal council clerks. An interview schedule was developed for the municipal council town clerk and the treasurer. A pilot study was done using the Deputy town clerk, and other s ta ff. The instruments was subjected to analysis by a team o f experts in the area of study, including the researchers supervisors if found valid, logical and reliable then the actual data collection took place. The researcher intended to involve the council Town clerk, treasurer, Engineer, 6 department 23 stakeholders, council clerks and 27 casual staff. Data collected was analyzed descriptively by use of frequency tables, percentages and t. was presented. It is hoped that the findings o f the study enabled all stakeholders' policy makers, council administrators and local authorities be involved in effective and efficient revenue collection as well as service delivery to the public. The researcher concluded that the study-was good and there were a lot of weaknesses from the council because most of the departments are inadequate in the resources. I hey should know and respect tlie rights of the employees. I recommend that the council fees and charges be reviewed; there should he a study on revenue collection since there are loopholes. TT»e council should have anticorruption policy in place so that it can reduce corruption. It should involve the community in decision making and should renew its by-laws making them clear. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://erepository.uonbi.ac.ke:8080/xmlui/bitstream/handle/11295/4944/Sahlan,%20Mohamed%20K_Factors%20influencing%20service%20delivery%20in%20local%20authorities%20in%20municipal%20council%20of%20garissa,%20kenya.pdf?isAllowed=y&sequence=1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
