Loading...
Please wait, while we are loading the content...
Similar Documents
QFD: estudo de caso em uma empresa prestadora de serviços de apoio à construção civil
| Content Provider | Semantic Scholar |
|---|---|
| Author | Carvalho, Márcia M. Bacelar, Sofía Cabel, Gabriela M. |
| Copyright Year | 2001 |
| Abstract | The article outlines the QFDQuality Function Deployment concept and its applicability to service companies. This method was applied to a Construction Co in order identify and improve the customer satisfaction. A survey with 171 customers was done, the rank of customer requirements based upon the relative weight was established. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://abepro.org.br/biblioteca/ENEGEP2001_TR26_0334.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |