NDLI: Benchmarking Quality of Experience (QoE) offered by Mobile Network Operators in Kenya: A User-Centric Approach,

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Benchmarking Quality of Experience (QoE) offered by Mobile Network Operators in Kenya: A User-Centric Approach,

Content Provider	Semantic Scholar
Author	Simatwa, Peter A.
Copyright Year	2014
Abstract	Quality of Experience (QoE) is a concept which represents measuring of end-to-end performance of a service from a user perspective. This research presents the study of QoE offered by mobile network operators in Kenya. An android prototype application was developed to benchmark user experience using voice calls, internet sessions and recording of received signal strengths. In total, 3,178 voice calls, 682 internet connections and 1,266 signal strengths were measured in nine major towns in Kenya. Parameters measured in voice calls included: Completed Call Rate, Call Setup Success Rate, Dropped Calls, Blocked Calls and Call Setup Time. Internet calls are: Download Speed, Upload Speed, Network Latency and Web Browsing Time. The results from the study could be used by consumers, regulators and operators. This study contributes to the understanding of performance of services provided by mobile network operators and use of mobile applications to measure performance of the services. Finally, it suggests that having better signal strengths and network latency does not guarantee you a better quality of experience. From the experiment results, we recommend that the regulator not only checks if mobile network operators meet key performance indicators related to voice but also those related to data (internet).
File Format	PDF HTM / HTML
Volume Number	5
Alternate Webpage(s)	http://erepository.uonbi.ac.ke/bitstream/handle/11295/76971/Simatwa_Bench%20marking%20Quality%20of%20Experience%20(Qoe)%20Offered%20by%20Mobile%20Network%20Operators%20in%20Kenya-%20a%20User-centric%20Approach.pdf?isAllowed=y&sequence=3
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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