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Pengukuran Tingkat Kepuasan Mahasiswa terhadap Layanan Perguruan Tinggi Menggunakan Analytic Network Process: Studi Kasus Universitas Bakrie
| Content Provider | Semantic Scholar |
|---|---|
| Author | Herawan, Didit Citra, Fatma |
| Copyright Year | 2012 |
| Abstract | In the higher education sector, student satisfaction is one of key indicators in measuring quality of a college. The level of student satisfaction depends on many factors influencing it, which may varies among colleges. This study , conducted in 2011, measured the student satisfaction of Bakrie University and the level of importance of each influencing factor using Analytic Network Process, a decision support system tool. Analytic Network Process was considered a new tool for this purpose . The re were seven influencing factors identified in th e study. The result showed overall level of student satisfaction of 79.3 %. The most influencing factor was the service quality of academic faculty, while the least influencing factor was the service quality of non-academic staffs. Key word: student satisfaction, customer satisfaction, Analytic Network Process. |
| Starting Page | 241386 |
| Ending Page | 241386 |
| Page Count | 1 |
| File Format | PDF HTM / HTML |
| Volume Number | 2 |
| Alternate Webpage(s) | https://media.neliti.com/media/publications/241386-none-5f14d2ae.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
