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Factors Affecting Job Performance among Employees in Airline Industry in Kenya: a Case Study of Kenya Airways
| Content Provider | Semantic Scholar |
|---|---|
| Author | Khakali, Patricia M. A. |
| Copyright Year | 2017 |
| Abstract | The main aim of this study was to establish the factors that affect job performance among employees in airline industry in Kenya with reference to Kenya Airways as study case with specific objectives being to establish how organization culture affects job performance among employees at Kenya Airways ltd; to determine how human resource policies affects job performance among employees at Kenya Airways ltd; to establish how the work environment affects job performance among employees at Kenya Airways ltd; to determine how employee motivation affects job performance among employees at Kenya Airways ltd. The study will add to the body of literature and researches shall be able to use this research study as a reference to what they will do in future not forgetting that it was used as a source of literature review to their studies. Literature was reviewed through reading relevant literature in the library, various documents, publications and reports including, journals, and magazines. Descriptive research design was adopted in the study with a target population of 1750 and a sample of 175 staff at Kenya Airways was used. Stratified sampling technique was used anddata was collected with the aid of questionnaires that were pilot tested first before administration. Data was analysed with the help of SPSS version 21 and was presented in tables, figures and graphs.The studyestablished that organization culture, HR policies, working environment and employee motivation are constant factors that affect employee performance. This study show that employee motivation influences job performance to a greater extent followed by working environment and then organization culture and finally HR policies. Management of Kenya Airways should focus more on adherence to organization mission. Human resource department at Kenya Airways should come up with good human resource policies to increase job performance. Management should create an effective work environment that is effective and comfortable for the staff to ensure they work in an efficient and a satisfactory manner. Employee motivation greatly affects job performance and satisfaction; Kenya Airways management should not only pay their staff fairly but according to the duties and responsibility they perform on their job perceive a higher level of employee fulfilment. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://repository.mua.ac.ke/1652/1/Research%20Project%20Patricia%20%20Final%20August%20%202017.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
