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IT Governance in Shared Services in Public Sector
| Content Provider | Semantic Scholar |
|---|---|
| Author | Ali, Omar M. |
| Copyright Year | 2013 |
| Abstract | The importance of enterprise governance in IT has been demonstrated in both the private and the public sector. Some of the issues that implementing IT governance addresses are ITbusiness alignment, the demonstrable business value of IT, effective IT portfolio management, maximisation of the value of IT investments as well as mitigating the risk of IT failure. As the pressure on government ICT departments grows to provide additional services, to respond quickly to new business requirements, to increase effectiveness and to continue to demonstrate business value while under increased scrutiny and tight budgets, relatively new models of service delivery are being considered and implemented in the public sector across the world, these include outsourcing, public-private partnerships and the creation of shared service centres (SSC) to deliver inter-departmental services to government agencies. This paper will focus on SSCs in the public sector and will review the literature and present a case study of IT governance failure in an SSC in the Queensland government’s implementation of a centralised HR and payroll system. Based on the analysis completed, we explore the risks and benefits in SSCs and investigate key governance-related concerns in the creation, transition to and operation of SSCs in the public sector, highlighting the importance of the relationship between the SSC governance model and the scope of service delivery. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://saki.siit.tu.ac.th/acis2013/uploads_final/7__695eab54b7a5d81ff709d19a09a85a85/IT%20Governance%20in%20Shared%20Services%20in%20Public%20Sector.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
