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Integrando técnicas e procedimentos de gestão de operações: uma aplicação em um banco comercial Brasileiro de grande porte
| Content Provider | Semantic Scholar |
|---|---|
| Author | Oliveira, Ualison Rébula De Marins, Fernando A. S. Almeida, Dagoberto Alves De |
| Copyright Year | 2010 |
| Abstract | Abstract In today’s conjuncture characterized by extreme global competition, cost elimination, customer satisfaction and productivity are rather essential for organizations to survive and compete. In accordance with this scenario, the present research proposes an integrated approach of many operations management philosophies and techniques, which are usually adopted in an isolated manner by many companies. The proposed approach integrates process mapping techniques, capacity management, Theory of Constraints and Empowerment and was applied to a credit concession process of a major Brazilian bank. Through employee interviews, primary data collection and direct observation it was possible to map processes, define capacities, identify bottlenecks, determine the personnel maturity level and, as a consequence, propose a solution by means of the Empowerment approach. As a result, a productivity increase of 27.78% and a cost reduction of nearly US$2.7 million were obtained with the improvements in the credit concession process. |
| Starting Page | 237 |
| Ending Page | 250 |
| Page Count | 14 |
| File Format | PDF HTM / HTML |
| DOI | 10.1590/S0103-65132010005000008 |
| Volume Number | 20 |
| Alternate Webpage(s) | https://repositorio.unesp.br/bitstream/handle/11449/29176/S0103-65132010000200009.pdf;jsessionid=DA67F3CEA7CD134DD082F5AF4393360A?sequence=1 |
| Alternate Webpage(s) | https://doi.org/10.1590/S0103-65132010005000008 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
