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What You Don't Know CAN Hurt You.
| Content Provider | Semantic Scholar |
|---|---|
| Author | Manton, Anne P. |
| Copyright Year | 2018 |
| Abstract | you are serious about improving your organization, your people, and their performance, you need to be serious about — and good at — " employee listening. " That's because understanding employee opinion is critical to identifying and driving the kinds of organizational change that lead to better performance. • It can give you a competitive advantage by focusing your efforts to improve. • It can enhance your position in the eyes of your employees by demonstrating your willingness to engage them — and you can further enhance it by communicating what you learned and the action you intend to take. • It can increase your effectiveness by enabling you to operate on the basis of sound information —as opposed to untested (and possibly erroneous) assumptions. We've heard them all before. Any of these sound familiar? 1. We don't want to raise expectations. The fact is, your employees already have expectations — and those expectations aren't always reasonable. Employee listening can help you create more realistic expectations. 2. We're not prepared to deal with the findings. Avoiding the data doesn't solve the underlying problem. It might be wise, though, to engage employees in a discussion about the issues that can be addressed quickly and the ones that will take time. 3. We already know what they think. Survey after survey tells us that employees believe their companies " make major decisions that affect my life without asking me. " You'll have a hard time enlisting employees' support for company goals when you don't demonstrate you know or care about theirs. 4. We're surveyed to death. You just may need an overall " listening strategy. " Through proper design, you can avoid bombarding employees with survey questionnaires and make the process painless. 5. We don't have the time or the money. Through email and Web-based surveys, you can get data quickly and efficiently. And, it's an investment in your human capital that can have a positive ROI in many ways. |
| Starting Page | 223 |
| Ending Page | 223 |
| Page Count | 1 |
| File Format | PDF HTM / HTML |
| DOI | 10.1016/j.jen.2018.03.009 |
| PubMed reference number | 29751863 |
| Journal | Medline |
| Volume Number | 44 |
| Issue Number | 3 |
| Alternate Webpage(s) | http://research.unl.edu/docs/08-1_ChemicalTrivia.pdf |
| Alternate Webpage(s) | https://www.xerox.com/downloads/usa/en/buck/sellsheet/hrc_ss_comm_what_you_know.pdf |
| Alternate Webpage(s) | http://www.xerox.com/downloads/usa/en/buck/sellsheet/hrc_ss_comm_what_you_know.pdf |
| Alternate Webpage(s) | https://doi.org/10.1016/j.jen.2018.03.009 |
| Journal | Journal of emergency nursing: JEN : official publication of the Emergency Department Nurses Association |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
