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Factors Affecting Customers Satisfaction (the Case of Mobile Customers in Addis Ababa City Administration)
| Content Provider | Semantic Scholar |
|---|---|
| Author | Moti, Tesfaye |
| Copyright Year | 2013 |
| Abstract | ........................................................................................................II Table of contents .............................................................................................III List of tables .................................................................................................VI List of Figures ..............................................................................................VII CHAPTER ONE: INTRODUCTION ......................................................................................... 1 1.1 Background of the Study ....................................................................................................... 2 1.2 Statement of the Problem ...................................................................................................... 3 1.3 Research Questions ............................................................................................................... 3 1.4 Objective of the Study ........................................................................................................... 4 1.4.1 General Objective ........................................................................................................... 4 1.4.2 Specific Objectives ......................................................................................................... 4 1.5 Significance of the Study ...................................................................................................... 4 1.6 Scope and Limitation of the Study ........................................................................................ 5 1.7 Organization of the Paper ...................................................................................................... 5 1.8 Definition of Terms ............................................................................................................... 5 CHAPTER TWO: REVIEW OF RELATED LITERATURE ................................................. 6 2.1 Customer Satisfaction ........................................................................................................... 6 2.2 Factors Affecting Customer Satisfaction .............................................................................. 8 2.2.1 Customer Services .......................................................................................................... 9 2.2.2 Price Fairness ................................................................................................................ 13 2.2.3 Perceptions of Equity or Fairness ................................................................................. 13 2.2.4 Other Customers, Family Members and Coworkers .................................................. 294 2.3 Mobile Service in Africa ................................................................................................... 294 2.3.1 Competitive Intensity of Mobile Service in Africa ...................................................... 16 |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://repository.smuc.edu.et/bitstream/123456789/1937/1/TESFAYE%20MOTI.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
