NDLI: Analyzing Trends for Maintenance Request Process Assessment: Empirical Investigation in a Very Small Software Company

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Analyzing Trends for Maintenance Request Process Assessment: Empirical Investigation in a Very Small Software Company

Content Provider	Semantic Scholar
Author	Stojanov, Zeljko Dobrilovic, Dalibor Stojanov, Jelena
Copyright Year	2013
Abstract	Assessment and improvement of software maintenance processes in small software companies is very important because of large costs of maintenance and constraints of small software companies. This study presents an approach to assessment of software maintenance requests' processing in a very small local software company. The approach is context dependent and uses trend analysis and feedback sessions for assessing the current state of maintenance request processing. The analysis is based on various sources of data such as: internal repository of maintenance requests, company documents, transcribed records of interviews with company employees, and transcribed records of feedback sessions. Monthly trends for maintenance requests, working hours and types of maintenance tasks, by considering clients and software products are presented in the article. Identified trends were discussed during feedback sessions in the company. Participants in feedback sessions were company employees and researchers. During discussions of trends, some directions for further improvement of maintenance requests' processing were proposed. The article concludes with implications for practitioners from industry and researchers, as well as further research directions.
Starting Page	59
Ending Page	74
Page Count	16
File Format	PDF HTM / HTML
Volume Number	3
Alternate Webpage(s)	http://www.uav.ro/applications/se/journal/index.php/TAMCS/article/download/82/61
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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