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Influence of E-governance Strategy on Service Delivery in Devolved Units: a Case Study of Kisii County, Kenya
| Content Provider | Semantic Scholar |
|---|---|
| Author | Onserio, Andrew Muturi, Willy |
| Copyright Year | 2019 |
| Abstract | E-Government is a massive automated project that uses Information and Communication Technologies (ICTs) to promote more efficient and effective of government, facilitate more accessible government services, and make government more accountable to citizens. In Kenya, e-government was introduced to make service delivery effective. However, statistics indicate that service especially in the devolved units that were instituted by the new Constitution of 2010 is poor. Kisii County has ranked poorly in service delivery too. The present study therefore sought to link e-governance strategy to service delivery in Kisii County. The main objective of this study was therefore to assess the effect of e-government strategy on service delivery in devolved units using Kisii County as a case study. Results show e-procurement strategy has a positive significant influence on service delivery in Kisii County; e-tax has an insignificant effect on service; e-health has a positive significant influence on service delivery, and e-human resource management has a positive significant effect on service delivery in Kisii County. It is concluded that e-procurement strategy is important in improving service delivery in Kisii County; use of electronic means in tax matters does not improve service delivery in Kisii County; service delivery is highly dependent on making health systems electronic, and; e-health is an important positive and significant predictor of service delivery in Kisii County. It is recommended that Kisii County emphasizes the use of e-procurement in its quest to improve service delivery; the County management increase the use of electronic means in delivery of health services, and management improves the use of electronic means in human resource management in its effort to improve service delivery. The findings of the study may benefit policy makers in new policy formulation, investors on how to partner with the County in e-government decisions and future researchers in the area of e-government studies for theory formulation. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://www.ijssit.com/main/wp-content/uploads/2019/05/Influence-Of-E-Governance-Strategy-On-Service-Delivery-In-Devolved-Units.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
