NDLI: The Impact of ISO 9000 Certification on Sales : A Case Study of Mauritius

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The Impact of ISO 9000 Certification on Sales : A Case Study of Mauritius

Content Provider	Semantic Scholar
Author	Kawthar, Moolna Vinesh, Sannassee Raja
Copyright Year	2012
Abstract	ISO 9000 is a set of international standards that provide management requirements for creating and maintaining company quality systems. However, existing literature is divided over whether ISO 9000 is good or bad for companies. Several papers have analysed the effects of ISO 9000 certification and have reported different findings. Using an empirical approach, this research seeks to ascertain whether the mean sales of ISO certified companies is significantly greater than those of their non-certified counterparts and assesses the impact of ISO 9000 certification on sales of companies in Mauritius. The methodologies employed are an independent T-test and static and dynamic panel regression analysis. Based on a sample of 39 ISO certified companies and 39 non-ISO certified ones in 20002009, the findings report a significant difference between the mean sales of the two groups (in favour of the certified companies) and a positive and significant relationship between ISO 9000 certification and sales. Also, the dynamic panel analysis confirms this positive relationship. Thus, it can be said that ISO certified companies in Mauritius, experience the benefits of certification through increased sales which also implies increased customer loyalty and confidence and a larger customer base. This paper will help the non-ISO certified firms to consider investing in a suitable quality management system, possibly leading to ISO 9000 certification.
File Format	PDF HTM / HTML
Alternate Webpage(s)	http://www.tips.org.za/files/u65/tips_-_iso_9000_and_sales1nov_2011-mv_clean_mauritius.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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