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Medición de la Competencia Organizacional “Servicio al Cliente” en una Empresa de Servicios Financieros de Ambato, vista desde los Clientes Externos
| Content Provider | Semantic Scholar |
|---|---|
| Author | Urueña, Niño Carolina, Laura |
| Copyright Year | 2015 |
| Abstract | This research makes reference to the study of the organizational competence known as Costumer Service, seen from the perspective of external costumers, which is fundamental for the Financial Entity, matter of the present study, a credit union from the city of Ambato. The research will take into consideration aspects such as strategy development in procurement of an increased satisfaction quality transferred by the assistance that the organization offers. Organizational competences are abilities, skills or characteristics that people make use of, both in personal and business activities. Since this study is of organizational nature, the purpose is to learn more about how business work alongside with their employees and to be able to upgrade these competences, in a way that whichever direction businesses have, they can offer excellent services to their customers or users. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://dspace.udla.edu.ec/bitstream/33000/3509/1/UDLA-EC-TPO-2015-06(S).pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
