NDLI: Administración de recursos humanos y la calidad de servicio que brindan las empresas de restauración de la ciudad de Trujillo. (Tesis parcial)

Content Provider	Semantic Scholar
Author	Escobedo, Silva Stefany, Nery
Copyright Year	2015
Abstract	ABSTRACT Human resources management is an issue of utmost importance, especially in service sector, since workers are in charge of serving customers and have in their hands the ability to generate a quality service, development, retention and satisfaction. However, the lack of knowledge and monetary interests impedes its importance, creating a gap between the value generated and perceived by the client. The objective of this thesis is to verify the influence of human resources management in the quality of service offered by categorized restaurants in Trujillo. The procedure followed was the determination of the quality of service perceived by customers of the restaurants and the verification of compliance with the steps in the human resources management. The results of the research, by F test, allowed to confirm the hypothesis on the influence of the variable management of human resources in service quality.
File Format	PDF HTM / HTML
Alternate Webpage(s)	http://repositorio.upn.edu.pe/bitstream/handle/11537/10805/Silva%20Escobedo,%20Nery%20Stefany%20-%20parcial.pdf?isAllowed=y&sequence=1
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in