NDLI: Talk as Technique - A Critique of the Words and Deeds Distinction in the Diffusion of Customer Service Cultures in Call Centres

Content Provider	Scilit
Author	Sturdy, Andrew Fleming, Peter
Copyright Year	2003
Description	Journal: Journal of Management Studies
Ending Page	773
Starting Page	753
ISSN	2573508X
e-ISSN	14676486
DOI	10.1111/1467-6486.00359
Journal	Journal of Management Studies
Issue Number	4
Volume Number	40
Language	English
Publisher	Wiley-Blackwell
Publisher Date	2003-06-01
Access Restriction	Open
Subject Keyword	Journal: Journal of Management Studies Applied Ethics Empirical Research
Content Type	Text
Resource Type	Article
Subject	Business and International Management Strategy and Management Management of Technology and Innovation

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Talk as Technique - A Critique of the Words and Deeds Distinction in the Diffusion of Customer Service Cultures in Call Centres