NDLI: A Path to Successful IT Outsourcing: Interaction Between Service-Level Agreements and Commitment

Content Provider	Scilit
Author	Goo, Jahyun Huang, C. Derrick Hart, Paul
Copyright Year	2008
Description	Journal: Decision Sciences
Ending Page	506
Starting Page	469
ISSN	2573508X
e-ISSN	15405915
DOI	10.1111/j.1540-5915.2008.00200.x
Journal	Decision Sciences
Issue Number	3
Volume Number	39
Language	English
Publisher	Wiley-Blackwell
Publisher Date	2008-08-01
Access Restriction	Open
Subject Keyword	Journal: Decision Sciences Hierarchical Moderated Regression Analysis It Outsourcing Outsourcing Success Service‐level Agreements (slas)
Content Type	Text
Resource Type	Article
Subject	Information Systems and Management Strategy and Management Management of Technology and Innovation

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Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

A Path to Successful IT Outsourcing: Interaction Between Service-Level Agreements and Commitment