NDLI: The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong

Content Provider	Scilit
Author	Lai, Ivan K. W.
Copyright Year	2014
Related Links	http://cqx.sagepub.com/content/early/2014/11/20/1938965514556149.full.pdf
Ending Page	138
Page Count	21
Starting Page	118
ISSN	19389655
e-ISSN	19389663
DOI	10.1177/1938965514556149
Journal	Cornell Hospitality Quarterly
Issue Number	1
Volume Number	56
Language	English
Publisher	SAGE Publications
Publisher Date	2015-02-01
Access Restriction	Open
Subject Keyword	Journal: Cornell Hospitality Quarterly Tourism, Leisure, Sport and Hospitality Customer Relations
Content Type	Text
Resource Type	Article
Subject	Tourism, Leisure and Hospitality Management

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Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

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03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants