NDLI: Developing a service performance assessment system to improve service quality of academic libraries

Content Provider	Scilit
Author	Hossain, Muhammad Jaber Ahmed, Sm Zabed
Copyright Year	2013
Related Links	http://bir.sagepub.com/content/30/4/210.full.pdf
Ending Page	221
Page Count	12
Starting Page	210
ISSN	02663821
e-ISSN	17416450
DOI	10.1177/0266382113512404
Journal	Business Information Review
Issue Number	4
Volume Number	30
Language	English
Publisher	SAGE Publications
Publisher Date	2013-12-01
Access Restriction	Open
Subject Keyword	Journal: Business Information Review Education Research Service Performance Service Quality of Academic Libraries
Content Type	Text
Resource Type	Article
Subject	Business and International Management Economics, Econometrics and Finance

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Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

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Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Developing a service performance assessment system to improve service quality of academic libraries