NDLI: Service Quality and Customer Loyalty in the Commercial Airline Industry

Content Provider	Scilit
Author	O'brien, Terrence V. Ostrowski, Peter L. Gordon, Geoffrey L.
Copyright Year	1993
Related Links	http://jtr.sagepub.com/content/32/2/16.full.pdf
Ending Page	24
Page Count	9
Starting Page	16
ISSN	00472875
e-ISSN	15526763
DOI	10.1177/004728759303200203
Journal	Journal of Travel Research
Issue Number	2
Volume Number	32
Language	English
Publisher	SAGE Publications
Publisher Date	1993-10-01
Access Restriction	Open
Subject Keyword	Journal: Journal of Travel Research Tourism, Leisure, Sport and Hospitality Air Transport Service Quality Customer Loyalty Air Transportation
Content Type	Text
Resource Type	Article
Subject	Geography, Planning and Development Tourism, Leisure and Hospitality Management Transportation

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Service Quality and Customer Loyalty in the Commercial Airline Industry