NDLI: Other Customer Service Failures: Emotions, Impacts, and Attributions

Content Provider	Scilit
Author	Baker, Melissa A. Kim, Kawon
Copyright Year	2016
Related Links	http://jht.sagepub.com/content/early/2016/10/04/1096348016671394.full.pdf
Ending Page	1085
Page Count	19
Starting Page	1067
ISSN	10963480
e-ISSN	15577554
DOI	10.1177/1096348016671394
Journal	Journal of Hospitality & Tourism Research
Issue Number	7
Volume Number	42
Language	English
Publisher	SAGE Publications
Publisher Date	2018-09-01
Access Restriction	Open
Subject Keyword	Journal: Journal of Hospitality & Tourism Research Tourism, Leisure, Sport and Hospitality Service Failures
Content Type	Text
Resource Type	Article
Subject	Education Tourism, Leisure and Hospitality Management

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Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

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03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Other Customer Service Failures: Emotions, Impacts, and Attributions