NDLI: Complaint handling on social media: The impact of multiple response times on consumer satisfaction

Content Provider	Scilit
Author	Istanbulluoglu, Doga
Copyright Year	2017
Description	Journal: Computers in Human Behavior
Related Links	https://research.birmingham.ac.uk/portal/files/40335346/accepted_manuscript_CHB_Istanbulluoglu.pdf
Ending Page	82
Page Count	11
Starting Page	72
ISSN	07475632
DOI	10.1016/j.chb.2017.04.016
Journal	Computers in Human Behavior
Volume Number	74
Language	English
Publisher	Elsevier BV
Publisher Date	2017-09-01
Access Restriction	Open
Subject Keyword	Journal: Computers in Human Behavior Information and Library Science Experimental Psychology Response Time Complaint Handling Consumer Complaining Behavior Online Complaining
Content Type	Text
Resource Type	Article
Subject	Arts and Humanities Psychology Human-Computer Interaction

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Complaint handling on social media: The impact of multiple response times on consumer satisfaction