Perceived kansei and performance-based usability impact on satisfaction for web-based applications

Content Provider	Scilit
Author	Hartono, M.
Copyright Year	2019
Description	Journal: Iop Conference Series: Materials Science and Engineering Kansei Engineering has been applied intensively for product design and development considering the deepest layer of customer needs, known as Kansei, which is related to emotional need or affect. This method has been extended into service design and innovation. It has been shown that Kansei’s impact on customer loyalty is equally important as that of cognition or performance. A recent research in investigating the proportional effect of Kansei and performance on usability measurement for e-services has been conducted. It shows that both Kansei and performance is found to be equally significant as well. Then, a question is raised, whether they are antecedent of customer satisfaction. This study is proposed to investigate both perceived Kansei-based and performance-based usability measures on satisfaction. Both theoretical and practical implication is highly expected due to the growth of more human-computer interaction (HCI) features and services nowadays. A proposed applicative framework followed by an empirical study on how the perceived Kansei and performance-based usability impact on satisfaction for web-based applications is discussed.
Related Links	https://iopscience.iop.org/article/10.1088/1757-899X/703/1/012026/pdf
ISSN	17578981
e-ISSN	1757899X
DOI	10.1088/1757-899x/703/1/012026
Journal	Iop Conference Series: Materials Science and Engineering
Issue Number	1
Volume Number	703
Language	English
Publisher	IOP Publishing
Publisher Date	2019-11-01
Access Restriction	Open
Subject Keyword	Journal: Iop Conference Series: Materials Science and Engineering Performance Based Perceived Kansei and Performance
Content Type	Text
Resource Type	Article