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PSS modularisation: a customer-driven integrated approach
| Content Provider | Scilit |
|---|---|
| Author | Fargnoli, Mario Haber, Nicolas Sakao, Tomohiko |
| Copyright Year | 2018 |
| Description | Journal: International Journal of Production Research The shift from product ownership to integrated solutions (Product-Service Systems (PSSs)) is expected to lead to a higher customer satisfaction in many cases compared to providing products and services separately. PSS providers are required to add more value to the products they offer, as well as to augment and diversify the services related to these products. To deal with this complex task, this paper proposes a practical methodology to support manufacturers in designing services related to the proper functioning of their products fulfilling customers' needs and expectations. This approach is based on the synergic use of Quality Function Deployment for PSS (QFDforPSS), Axiomatic Design (AD) and the service blueprint tools, providing a correlation between the customers' expectations, the PSS components and the PSS modules. The methodology was verified by means of a service modularisation for PSS at a company operating in the biomedical sector. While the proposed approach needs to be validated through further studies in different contexts, its positive results in reducing both the risk of overdesigning and the possibility of creating design conflicts can contribute practically to the scientific knowledge on the development of integrated solutions. |
| Related Links | http://liu.diva-portal.org/smash/get/diva2:1260526/FULLTEXT01 |
| Ending Page | 4077 |
| Page Count | 17 |
| Starting Page | 4061 |
| ISSN | 00207543 |
| e-ISSN | 1366588X |
| DOI | 10.1080/00207543.2018.1481302 |
| Journal | International Journal of Production Research |
| Issue Number | 13 |
| Volume Number | 57 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2019-07-03 |
| Access Restriction | Open |
| Subject Keyword | Journal: International Journal of Production Research Geological Engineering Product-service System Customer Satisfaction Quality Function Deployment Axiomatic Design Modularisation |
| Content Type | Text |
| Subject | Industrial and Manufacturing Engineering Management Science and Operations Research Strategy and Management |
