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The importance of listening
| Content Provider | Scilit |
|---|---|
| Author | Cocksedge, Simon Roland, Martin May, Carl |
| Copyright Year | 2020 |
| Description | Listening to the patient's story has long been regarded as central to the practice of medicine ('Listen to the patient, he is telling you the $diagnosis.').^{1}$ Learning to hear a story is a core skill for any aspiring doctor and more than 85% of diagnoses in medical outpatients may be made from the history and referral letter without further examination or $investigation.^{2}$ Listening at the start of interactions is integral to models of the consultation (for example, understanding the patient's problem and $perspective,^{3}$ $connecting,^{4}$ gathering data to understand the $patient,^{5}$ engaging the patient and eliciting the $story^{6}$), and forms the basis of much communication teaching, both undergraduate and postgraduate. But listening in medicine is more than simply hearing a story at the start of an interaction, and models also emphasise spotting and responding to patients' cues in order to listen during interactions (verbal and non-verbal $signals,^{7}$ picking up and checking out $cues^{8}$). In this first Section, I explore GPs' perceptions concerning listening in their everyday work, both initiating listening and choosing not to listen during interactions. Book Name: Listening as Work in Primary Care |
| Related Links | https://content.taylorfrancis.com/books/download?dac=C2015-0-75097-2&isbn=9781003072768&doi=10.1201/9781003072768-1&format=pdf |
| Ending Page | 27 |
| Page Count | 11 |
| Starting Page | 17 |
| DOI | 10.1201/9781003072768-1 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2020-09-29 |
| Access Restriction | Open |
| Subject Keyword | Book Name: Listening as Work in Primary Care Primary Health Care Differentiating Physical Problem Similar Consensus Time and Listening |
| Content Type | Text |
| Resource Type | Chapter |
