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Does complexity belong inside the firm, or out?
| Content Provider | Scilit |
|---|---|
| Author | Phillips, Fred |
| Copyright Year | 2019 |
| Description | Journal: Economic Research-Ekonomska Istraživanja This theoretical article presents evidence that companies choose to impose complexity on their customers, rather than comprehend system complexity internally. It argues that externalising complexity in this manner is fundamentally different from the externalisation of costs and risks as usually described in the literature, because its impact is on the customer's attention, rather than (just) on the customer's wallet or health. Attention is a limited resource. Thus, exporting complexity should reduce the buyer base, leaving only the buyer segment that will tolerate the drain on their attention. It does not seem to be a tactic that is viable for the long run. |
| Related Links | https://www.tandfonline.com/doi/pdf/10.1080/1331677X.2019.1625796?needAccess=true |
| Ending Page | 2409 |
| Page Count | 13 |
| Starting Page | 2397 |
| ISSN | 1331677X |
| e-ISSN | 18489664 |
| DOI | 10.1080/1331677x.2019.1625796 |
| Journal | Economic Research-Ekonomska Istraživanja |
| Issue Number | 1 |
| Volume Number | 33 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2020-01-01 |
| Access Restriction | Open |
| Subject Keyword | Journal: Economic Research-Ekonomska Istraživanja Literary Studies Consumer Psychology Externalities |
| Content Type | Text |
| Subject | Economics and Econometrics |
