NDLI: A Stated Preference Experiment for Measuring Service Quality in Public Transport

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A Stated Preference Experiment for Measuring Service Quality in Public Transport

Content Provider	Scilit
Author	Eboli, Laura Mazzulla, Gabriella
Copyright Year	2008
Description	Journal: Transportation Planning and Technology This paper develops a Stated Preference (SP) experiment that provides a way to measure service quality in public transport. The paper introduces an empirical procedure for optimising the SP experiment. This procedure permits the identification of the choice alternatives defining the experiment by simulating the choices of a user sample. By using the data collected from an experimental survey, a Multinomial Logit model was calibrated. This model is a way of identifying the importance of service quality attributes on global customer satisfaction and calculating a Service Quality Index, which provides an operationally appealing measure of current or potential service effectiveness.
Related Links	https://www.tandfonline.com/doi/pdf/10.1080/03081060802364471?needAccess=true
Ending Page	523
Page Count	15
Starting Page	509
ISSN	03081060
e-ISSN	10290354
DOI	10.1080/03081060802364471
Journal	Transportation Planning and Technology
Issue Number	5
Volume Number	31
Language	English
Publisher	Informa UK Limited
Publisher Date	2008-10-01
Access Restriction	Open
Subject Keyword	Journal: Transportation Planning and Technology Transportation Service Quality Public Transport Stated Preference
Content Type	Text
Subject	Geography, Planning and Development Transportation

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