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Be the Change You Want to See in Others: A Leadership Case History
| Content Provider | Scilit |
|---|---|
| Author | Templeman, Bill |
| Copyright Year | 2014 |
| Description | Ellen was a recently appointed department supervisor in charge of 23 inbound customer service representatives at a large bank. The bank had a very aggressive business culture that rewarded top sales performers lavishly while demanding long hours from poorly paid administrators. Most employees had stretch performance objectives, which encouraged individual excellence, often at the expense of effective teamwork. Ellen was committed to building a cohesive team that would work together instead of always competing for individual performance targets. Book Name: Leadership Basics for Frontline Managers |
| Related Links | https://content.taylorfrancis.com/books/download?dac=C2013-0-20264-2&isbn=9780429255922&doi=10.1201/b16578-32&format=pdf |
| Ending Page | 142 |
| Page Count | 6 |
| Starting Page | 137 |
| DOI | 10.1201/b16578-32 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2014-03-05 |
| Access Restriction | Open |
| Subject Keyword | Book Name: Leadership Basics for Frontline Managers |
| Content Type | Text |
| Resource Type | Chapter |
