NDLI: Tracking Down the Problem: The Development of a Web-Scale Discovery Troubleshooting Workflow

Please wait, while we are loading the content...

Tracking Down the Problem: The Development of a Web-Scale Discovery Troubleshooting Workflow

Content Provider	Scilit
Author	Enoch, Todd
Copyright Year	2018
Description	Journal: The Serials librarian Web-scale discovery services are powerful tools for facilitating access to an institution's online holdings at the article level. However, the functionality of any given results link in a web-scale discovery search is dependent on multiple factors that are not always apparent to end users. The complexity involved in the troubleshooting process led the University of North Texas Libraries to embed a broken link report button in its search results and build a new troubleshooting workflow around this feature. This article summarizes the steps taken, the troubleshooting methodology developed, and the trends discovered in types of errors reported.
Related Links	https://www.tandfonline.com/doi/pdf/10.1080/0361526X.2018.1427984?needAccess=true
Ending Page	239
Page Count	6
Starting Page	234
ISSN	0361526X
e-ISSN	15411095
DOI	10.1080/0361526x.2018.1427984
Journal	The Serials librarian
Issue Number	1-4
Volume Number	74
Language	English
Publisher	Informa UK Limited
Publisher Date	2018-05-31
Access Restriction	Open
Subject Keyword	Journal: The Serials librarian Web-scale Discovery Services Resources Troubleshooting
Content Type	Text
Subject	Library and Information Sciences

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in