NDLI: Human Resources and Strategic Operations Management

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Human Resources and Strategic Operations Management

Content Provider	Scilit
Author	Brown, Steve Bessant, John Jia, Fu
Copyright Year	2018
Description	This chapter reviews the ways in which strategic development and deployment of human resources can make a significant impact on an organization's performance. It highlights the key areas in which management needs to take place. The chapter discusses the key role which people play in operations. It identifies the challenges to strategic operations management in mobilizing employee engagement. The chapter develops awareness of the major elements in high performance work systems. It presents the ways in which strategic operations managers can influence the development of systems through: creating appropriate structures; fostering learning and development; communicating a clear sense of shared purpose; and developing high involvement work systems. Service quality and the customer experience is all about a relationship between the customer and the person or people creating and delivering the experience. The 'socio-technical systems design' provided a strong influence on the development of capital-intensive industries like petrochemicals and on experiments in the car industry. Book Name: Strategic Operations Management
Related Links	https://content.taylorfrancis.com/books/download?dac=C2017-0-49457-5&isbn=9781315123370&format=googlePreviewPdf
Ending Page	385
Page Count	45
Starting Page	341
DOI	10.4324/9781315123370-8
Language	English
Publisher	Informa UK Limited
Publisher Date	2018-07-17
Access Restriction	Open
Subject Keyword	Book Name: Strategic Operations Management History and Philosophy of Science Structures Operations Management Human Resources Work Systems Strategic Operations Influence the Development
Content Type	Text
Resource Type	Chapter

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