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The Consultative Approach to Client Support
| Content Provider | Scilit |
|---|---|
| Author | Nasser, Kate |
| Copyright Year | 2020 |
| Description | In this age of technology, cost containment, fluid information-based organizations, and cuts in training budgets, productivity is key; embracing a productive customer philosophy is well worth the effort. The IT department's biggest hurdle in implementing this philosophy is a lack of customer trust. To earn it, support staff members must understand their end-user customers' business needs and expectations and, just as important, exhibit that understanding. Awareness is not enough; trust is built first by listening and then by visibly and audibly illustrating understanding. Without first building a base of trust, end-user computing (EUC) support groups cannot implement a productive customer philosophy. Book Name: Enterprise Operations Management |
| Related Links | https://content.taylorfrancis.com/books/download?dac=C2006-0-18257-1&isbn=9781003069386&doi=10.1201/9781003069386-49&format=pdf |
| Ending Page | 436 |
| Page Count | 12 |
| Starting Page | 425 |
| DOI | 10.1201/9781003069386-49 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2020-10-09 |
| Access Restriction | Open |
| Subject Keyword | Book Name: Enterprise Operations Management Information Systems Building Listening Consultative Illustrating Members Audibly |
| Content Type | Text |
| Resource Type | Chapter |
