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Research on the evaluation system of online education service quality: Evidence from college students
| Content Provider | Scilit |
|---|---|
| Author | She, J. H. Zhang, Q. Liu, T. Chen, K. |
| Copyright Year | 2021 |
| Description | Based on the traditional evaluation method of service quality and network service quality, this paper develops an evaluation system of online education service quality, which is verified by factor analysis and regression analysis. It is concluded that college students pay more attention to tangible, empathic, and resource-effective services when using online education. This is helpful for improvement of the quality of online education service and more efficient future teaching. Book Name: Computational Social Science |
| Related Links | https://content.taylorfrancis.com/books/download?dac=C2020-0-17411-5&isbn=9781003144977&doi=10.1201/9781003144977-28&format=pdf |
| Ending Page | 220 |
| Page Count | 6 |
| Starting Page | 215 |
| DOI | 10.1201/9781003144977-28 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2021-02-18 |
| Access Restriction | Open |
| Subject Keyword | Book Name: Computational Social Science Information and Library Science Teaching Evaluation System Efficient Tangible Empathic Online Education Service |
| Content Type | Text |
| Resource Type | Chapter |