Loading...
Please wait, while we are loading the content...
Similar Documents
Assessing electronic service delivery in municipalities: determinants and financial consequences of e-government implementation
| Content Provider | Scilit |
|---|---|
| Author | Budding, Tjerk Faber, Bram Gradus, Raymond |
| Copyright Year | 2018 |
| Description | In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions. |
| Related Links | https://www.tandfonline.com/doi/pdf/10.1080/03003930.2018.1473768?needAccess=true |
| Ending Page | 718 |
| Page Count | 22 |
| Starting Page | 697 |
| ISSN | 03003930 |
| e-ISSN | 17439388 |
| DOI | 10.1080/03003930.2018.1473768 |
| Journal | Local Government Studies |
| Issue Number | 5 |
| Volume Number | 44 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2018-05-17 |
| Access Restriction | Open |
| Subject Keyword | Journal: Local Government Studies Public Administration E-government Municipalities Service Delivery Local Government Cost of Services Empirical Study |
| Content Type | Text |
| Resource Type | Article |
| Subject | Sociology and Political Science Development |
