NDLI: A study of the service quality for real estate industry based on the SERVQUAL model

Please wait, while we are loading the content...

A study of the service quality for real estate industry based on the SERVQUAL model

Content Provider	Scilit
Author	Lin, Tsung Xian Lin, Hsiu-Yueh
Copyright Year	2020
Description	Development of the real estate industry promotes development of the local economy. In order to survive in fierce competition, real estate enterprises have changed from product and price competition to service competition. More and more enterprises are improving their potential by means of improving customer value, honesty, and service innovation to guarantee long-term development of the enterprises in the market. The present study investigated customers' perceived quality of service provided by real estate industries based on the SERVQUAL model, by adopting 5 aspects and 21 criteria as dependent variables. Through comparison of the weight of the factors by the analytic hierarchy process, the results of data analysis indicated what customers cared about and also suggested how real estate industries could improve management of the enterprise. Book Name: Innovation in Design, Communication and Engineering
Related Links	https://content.taylorfrancis.com/books/download?dac=C2018-0-94621-4&isbn=9780429057663&doi=10.1201/9780429057663-39&format=pdf
Ending Page	219
Page Count	8
Starting Page	212
DOI	10.1201/9780429057663-39
Language	English
Publisher	Informa UK Limited
Publisher Date	2020-08-04
Access Restriction	Open
Subject Keyword	Book Name: Innovation in Design, Communication and Engineering Model Competition Service Servqual Enterprises Survive Real Estate Industry Estate Industries
Content Type	Text
Resource Type	Chapter

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in